Refund Policy
Effective Date: January 1, 2026
This Refund Policy explains the conditions under which First Frontier Labs ("Company", "we", "our", or "us") may issue refunds for services provided. By purchasing our services, you agree to this Refund Policy.
1. Scope of Services
First Frontier Labs provides professional IT consulting and business process automation services, including:
Business process analysis
Workflow automation
Software implementation
System integration
API integration
Cloud solutions
Digital transformation consulting
Process optimization
Technical consulting
Custom automation solutions
Because our services are customized and involve professional expertise, refund eligibility is limited.
2. Non-Refundable Services
Once work has started, the following services are generally non-refundable:
Consulting sessions
Discovery and planning
Business analysis
Process mapping
System architecture
Automation design
Software configuration
Integration services
Technical documentation
Project management
Testing and deployment
3. Refund Eligibility
A refund may be considered only in the following situations:
A duplicate payment was made.
A payment was made for services that have not yet started.
The Company determines it cannot deliver the agreed services.
Refunds are reviewed on a case-by-case basis.
4. Partial Refunds
If work has already begun, we may issue a partial refund based on:
Work completed
Time invested
Resources allocated
Third-party costs incurred
Administrative expenses
Completed work remains billable.
5. Milestone-Based Projects
For projects completed in stages:
Completed milestones are non-refundable.
Approved deliverables are considered accepted.
Refund requests apply only to future work that has not yet started.
6. Client Responsibilities
Clients are responsible for providing:
Accurate project information
Required access credentials
Timely feedback
Necessary approvals
Requested documentation
Project delays caused by the client do not create refund eligibility.
7. Changes or Project Cancellation
If a client cancels a project after work has begun, payment remains due for all services performed up to the cancellation date.
Requests to change project scope may require a revised proposal and additional fees.
8. Third-Party Costs
Fees paid to third parties are non-refundable, including but not limited to:
Cloud service providers
Software licenses
Domain registrations
Hosting services
External platforms
Other third-party vendors
These costs are separate from our consulting fees.
9. Chargebacks
Before initiating a payment dispute or chargeback, clients agree to contact us to seek a resolution.
If a chargeback is initiated, we may provide relevant documentation, including invoices, contracts, communications, and project records to the payment provider or financial institution.
10. Refund Request Procedure
Refund requests must be submitted in writing and should include:
Client name
Invoice number
Payment date
Amount paid
Reason for the request
11. Review Process
Refund requests are typically reviewed within 10 to 20 business days.
We may request additional information if needed to evaluate the request.
12. Limitation of Liability
To the maximum extent permitted by applicable law, First Frontier Labs shall not be liable for any indirect, incidental, consequential, special, or lost profit damages arising from the use of our services.
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
13. Contact Information
For questions regarding this Refund Policy, please contact us:
First Frontier Labs
339 W 5150 S
Washington Terrace, UT 84405
United States
Email: FirstFrontierLabsLLC@proton.me
Phone: +16102458753